Our Mission

At Total Home Medical, we believe the best way to build repeat business and a long-lasting relationship with our customers is by treating them with respect and providing the highest quality customer service, unmatched product selection, and competitive pricing available. If we ever fail to meet your expectations, please contact us. We will make every effort to resolve the situation to your complete satisfaction.

Contact Information

Email: Service@TotalHomeMedical.com
Phone: 877-317-9278
Fax: 801-606-2912
Customer Service Hours: 8am-5pm MST, Mon-Fri (excluding holidays)
Mailing Address: PO Box 900163, Sandy, Utah 84090-0163
NOTE: Please do not send returns to this address (see below).

Purchase Orders

We accept purchase orders (POs) from schools, colleges, universities, hospitals, government institutions, and other qualified non-profit organizations. We accept purchase orders by fax at 801-606-2912, by email at Order@TotalHomeMedical.com, or by US mail at the following address:

Total Home Medical
PO Box 900163
Sandy, UT 84090

Please include the following information in your PO:
1. Billing address with contact name
2. If tax exempt – exemption certificate or equivalent if applicable
3. Email address for billing – needed to get shipping notice
4. Ship to address with contact name
5. Authorized signature

Please make all checks payable to Total Home Medical. You can download a copy of our W-9 here. Please allow 2 to 3 days for your order to process once received. For faster order service, you can also order online with a credit card. Sorry, no online POs are accepted at this time. Please email Order@TotalHomeMedical.com with any questions.

Frequently Asked Questions (FAQ)

How secure is your site?

Your security and peace of mind is our top priority. Total Home Medical protects every online order with government level 128 Bit encrypted Secure Socket Layer (SSL) security provided by Yahoo! to protect data transmissions of your personal and financial information. SSL is the industry-standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, address, and phone number, so that it can not be read as the information travels over the Internet. TotalHomeMedical.com does not allow any transactions that do not occur on a secure connection.

Can you help me choose the right product?

At Total Home Medical, choosing the right product from our wide selection of brands and models can be a little overwhelming at first. To assist you in selecting the perfect product to suit your needs, we have fully trained and friendly product consultants available by phone at 1-877-317-9278 or Live Chat from 8:00AM to 5:00PM MST, as well as by email (24 hours a day, 7 days a week) to answer any questions that you may have.

What are your shipping rates?

Free Shipping. All orders of merchandise totaling $99 or more with single delivery destinations in the continental United States qualify for FREE UPS Ground shipping.

SHIPPING CALCULATOR

*Additional shipping charges apply for items marked "Overszed" and/or "Overweight" and for destinations in Alaska, Hawaii and US territories. Express shipping is not be available for freight items that weight over 100 lbs. We do not ship outside of the United States.

Shipping Method	Shipping Cost
Ground	$7.50 for orders up to $24.99 $8.50 for orders from $25 to $49.99 $9.50 for orders from $50 to $74.99 $10.50 for orders from $75 to $98.99 FREE for orders of $99 or more
Second Day Air	$24*
Next Day Air	$44*

Order Deadlines. Typically, orders placed by noon Mountain Time, Monday through Friday (excluding holidays), will process and ship on that same day. Orders placed after noon will typically process and ship on the next business day.

Delivery Time. UPS Ground delivery may take up to five (5) business days but typically occurs within three (3) business days or less, depending upon your shipping location. Certain items that are oversized or overweight will be shipped via commercial freight only, which may take up to an additional ten (10) business days. Guaranteed 2nd Day Air delivery takes 1 to 2 business days. Guaranteed Next Day Air delivery takes one (1) business day. Business days are Monday through Friday, excluding holidays.

Special Circumstances. Most orders are shipped direct from the manufacturer or fulfillment supplier warehouse. A back order notification will be sent on any item that is not in stock. We offer a complete range of delivery options. All options, however, may not be available for orders shipping to Alaska, Hawaii, or US territories. At this time, Total Home Medical does not ship to PO Boxes, Military Address (APO, AE) or destinations outside of the United States.

Will sales tax apply to my order?

Sales tax must be added to orders shipped to destinations within the states of California, New York, and Utah.

Can I send a check or money order?

We would be pleased to accept your check or money order as a form of payment and request that you either calculate shipping charges and applicable sales tax (Utah only) by entering your shipping information online (simply initiate the checkout process with your item[s] in the shopping cart, and our automated system will calculate all pertinent charges for you), or call us (toll free) at 1-877-317-9278 (8am-5pm MST, Mon-Fri) to obtain a grand total.

Please make your check or money order payable to Total Home Medical, include your full name, shipping address, and telephone number, and send to:

Total Home Medical
PO Box 900163
Sandy, UT 84090-0163

What is your return policy?

Our return policy is simple, and we want you to be completely satisfied with your purchase. As long as the item has not been opened and remains sealed in original packaging, the product may be returned within thirty (30) days of the original invoice date. (In the case of backordered items, you have 30 days from receipt of mechandise.) If the product box has been damaged, taped, or altered in any manner, we may refuse to accept it as a valid return. Please remember, you must receive a Return Merchandise Authorization (RMA) number on all returns. Unauthorized packages may be refused.

Return Instructions:

Step 1: Obtain RMA
Before returning anything, you must first obtain a Returned Merchandise Authorization (RMA) number. An RMA number can be obtained by contacting a Customer Care Representative by telephone or email. It is important that the RMA number is clearly written on the return shipping label. Please do not write anything on the box. Packages received without an RMA number may be returned to you. We will only provide an RMA number for items that are new, unused, in original box with all original packing materials and promotional items. RMA numbers will not be issued for items that have been used or that do not have all the original materials and packaging.

Step 2: Verify Return Address
Many of our products are shipped to you directly from the manufacturer or fulfillment warehouse and the return address will vary. We will provide you with the appropriate return address at the time you request and RMA.

Step 3: Arrange Return Shipping
On all product returns, you are responsible for arranging shipment of the product back to the appropriate Total Home Medical warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.

Step 4: Receive Refund
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase, minus the applicable return fee of up to 15% once the product has been received. If you paid with a check or money order, please allow 1 to 3 weeks from the time we receive the returned product to receive your refund check from Total Home Medical.

Terms of Use

Total Home Medical hereby expressly disclaims all warranties either expressed or implied, warranty of merchantability, or fitness for a particular purpose. This disclaimer by Total Home Medical in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Total Home Medical until goods are paid for in full by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, Total Home Medical reserves the right to make adjustments, substitutions, or cancellations due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Total Home Medical is not responsible for manufacturer price changes, which may occur at any time without notice.